Policy
Returns & Refunds
We want you to be completely satisfied with your Discover Ghana purchase.
Last updated: March 2026
RETURNS
You may return an item within 14 days of receiving your order, provided that:
- The item is unused
- It is in its original packaging
- It is in resellable condition
To initiate a return, please contact us with your order details.
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REFUNDS
Once your return is received and inspected:
- Approved refunds will be processed to your original payment method
- Processing times may vary depending on your payment provider
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DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged or defective:
- Contact us within 7 days of delivery
- Provide photos of the issue
We will offer:
- A replacement, or
- A full refund
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NON-RETURNABLE ITEMS
We may not accept returns if:
- The item has been used
- The packaging is damaged
- The return request is outside the return window
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SHIPPING COSTS
- Return shipping costs may be the responsibility of the customer
- Original shipping fees are non-refundable unless the item is faulty