Policy

Returns & Refunds

We want you to be completely satisfied with your Discover Ghana purchase.

Last updated: March 2026

RETURNS

You may return an item within 14 days of receiving your order, provided that:

  • The item is unused
  • It is in its original packaging
  • It is in resellable condition

To initiate a return, please contact us with your order details.

 

REFUNDS

Once your return is received and inspected:

  • Approved refunds will be processed to your original payment method
  • Processing times may vary depending on your payment provider

 

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged or defective:

  • Contact us within 7 days of delivery
  • Provide photos of the issue

We will offer:

  • A replacement, or
  • A full refund

 

NON-RETURNABLE ITEMS

We may not accept returns if:

  • The item has been used
  • The packaging is damaged
  • The return request is outside the return window

 

SHIPPING COSTS

  • Return shipping costs may be the responsibility of the customer
  • Original shipping fees are non-refundable unless the item is faulty